Refund policy
Refund Policy
At Deerailed, we want you to absolutely love your gear. If something goes off the trail, we'll get you back on it.
We'll make it right if:
- We sent you the wrong item (our bad, we got a little lost)
- Your tee arrived damaged or defective
How to request a refund or replacement:
Within 30 days of delivery, email us at support@deerailed.co with your order number, a quick description of what went wrong, and a photo. We'll reply within 30 business days.
What happens next:
Once approved, your refund goes back to your original payment method within [X] business days. Prefer a replacement? Tell us and we'll send one at no extra cost.
The fine print (the not-so-fun part):
We can't accept returns for change of mind or wrong size selection. Please check our size guide before you commit to the wilderness.
Looking for delivery times or tracking info? See our Shipping Policy.
Care tip:
Want your tee to survive every campfire and questionable hike? Follow the washing and care instructions included with your order.
We may update this policy from time to time. The latest version is always on our website or available by emailing support@deerailed.co